Tickets that close
before SLA timers ring.
Escalations, progress tracking, checklists, service costs, and two layers of comments. The whole maintenance loop, designed for people who live in the field.
Ticket Escalation
Open tickets unresolved past a threshold? Auto-escalate up to 3 levels of seniority.
Ticket Progress Tracking
Edit status, priority, job dates, technicians live on web or mobile. Residents get notified automatically.
Checklists on Tickets
Tag PPMs or general tickets with checklists — technicians fill them out in the field.
Service Cost Attachment
Attach any invoice, bill, or expense to a ticket — so actual cost is captured at source.
Internal & External Comments
Two comment threads per ticket — internal (hidden from tenants) and external (the resident-facing conversation).
Calendar & Scheduling
Scheduled tickets, PPMs, and job dates on a calendar the whole team can see.